Frequently Asked Questions

📦 When will my order arrive?
Orders are prepared and dispatched within 1–2 business days after payment confirmation. Most deliveries within Poland arrive within 2–5 business days. You’ll receive a tracking link via email once your order ships.

🚚 Where do you deliver?
Currently, vibequas.com ships exclusively within Poland. International shipping may be available in the future.

🔍 How can I track my shipment?
After your order leaves our warehouse, we’ll email you a tracking number and link. Use this link to view real-time updates from the courier.

💳 Which payment methods do you accept?
We accept secure and widely used payment options in Poland, including:
• BLIK
• Visa
• Mastercard

⏳ What should I do if my delivery is delayed?
Occasional delays can happen due to weekends, public holidays, or courier issues. If your order hasn’t arrived within 5 business days, contact info@vibequas.com with your order number and we’ll assist you.

🔁 Can I return my order?
Yes. Returns are accepted within 30 days of delivery if the item is unused, undamaged, and in its original packaging. Contact us before returning any product.

❗ What if I receive a damaged or incorrect item?
Notify us within 7 days of delivery with your order number and clear photos. We will arrange a replacement, refund, or store credit as quickly as possible.

👩🍳 Are your kitchen products safe to use?
Yes. All our products are carefully selected for quality and safety. They meet standard regulations for home use and are designed for durability and everyday use.

💬 Need more help?
Email: info@vibequas.com
Phone: +48 793 997 045
Business hours: Monday to Friday, 9:00 AM – 5:00 PM